A collision repair runs in a few clear steps: we look at the car and write the estimate, we send it to your insurance and handle the adjuster, we repair and refinish, and we inspect the car before you get it back. Here is what happens at each step at our Paint & Body Shop, and why a job sometimes takes longer than the first estimate said.
Step one: the estimate
We assess the car and write an estimate for your approval before any work starts. Estimates are same day. Call or text the shop at (702) 444-1427 or send your details through the quote form, and we can usually tell you roughly where you stand before you drive over.
For an exact number we need the car in front of us. Bumpers and panels are judged for repair or replacement based on the material, where the damage is and how far it goes, and structural areas are checked as part of the plan.
Step two: the insurance side
We work with all the major carriers and bill collision claims direct, so you are not paying us and then waiting to get the money back. We write the estimate, send it to your insurance and deal with them while the car is here.
You also choose the shop. Nevada law (NRS 690B.016) says your insurer has to tell you that the first time you call about the claim, and they cannot make you use one shop over another. If our estimate comes in higher than theirs, we put the difference in writing and take it back to the adjuster. If anything is left for you to decide, you hear it from us before we start.
What if you find more damage once the car is apart?
We go back to your insurance for it. Once a bumper or a panel comes off, we often find damage nobody could see from the outside, and your insurance has to approve the extra before we can fix it. That extra request is called a supplement, and it is the usual reason a job runs longer than the first estimate said.
We would rather tell you that early than leave you guessing. When a supplement comes up, you hear it from us.
Will you use aftermarket parts?
Only if you agree to it in writing. Nevada requires that any part that did not come from your carmaker is listed for you first, with a note that the warranty on it comes from the parts company and not from your carmaker. If your insurance wrote their estimate using those parts, they have to tell you too.
Will the new paint match?
Yes. We pull your factory color code, spray a test card and check it before any paint goes near the car, then blend it into the panels on either side. That blend is what stops a repair from showing up as a slightly different shade in the Las Vegas sun. The finished repair is inspected before the car is returned.
How long will it take?
It depends on the damage and on parts. Small cosmetic jobs usually take a few days. Bent structure, or a car waiting on parts from overseas, takes longer. You get a real date when we write the estimate, and a call if it moves.
We can also help with a tow and a rental. Tell us when you call. If your policy covers a rental, that part comes from your insurance as part of the claim.
Common questions
How does a collision repair work with insurance in Nevada?
We write the estimate, send it to your insurance and deal with the adjuster while the car is here. We work with all the major carriers and bill collision claims direct, so you are not paying us and waiting to be paid back. You choose the shop, and Nevada law says your insurer has to tell you so.
Why did my repair take longer than the first estimate said?
Usually because of hidden damage. Once a bumper or panel comes off, we often find damage nobody could see, and your insurance has to approve the extra repair, called a supplement, before we fix it. Parts waiting to arrive can also add time. You get a call whenever the date moves.
Will a body shop use aftermarket parts on my car?
Only if you agree to it in writing. Nevada requires any part that did not come from your carmaker to be listed for you first, with a note that its warranty comes from the parts company. If your insurance priced the repair with those parts, they must tell you as well.
Will the repaired area match the rest of my car?
Yes. We pull your factory color code, spray a test card and check the match before painting, then blend into the panels on either side so the repair does not show as a different shade in direct sun.
Had a collision? Call the Paint & Body Shop at (702) 444-1427, 5439 S Decatur Blvd Unit A.
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